Lake & Lantern Hair Co

Lake & Lantern Hair Co. Guest Policies & Appointment Etiquette PLEASE READ BEFORE YOUR SERVICE! At Lake & Lantern Hair Co., we are dedicated to providing a luxurious, personalized, and relaxing salon experience. Every appointment is thoughtfully reserved to ensure each guest receives the time, attention, and quality of service they deserve. To maintain the highest level of service and respect for everyone’s time, we kindly ask that you review the following policies before your appointment. By booking an appointment with Lake & Lantern Hair Co., you acknowledge and agree to the terms and conditions outlined below. Card on File Lake & Lantern Hair Co. requires a valid credit or debit card to remain securely on file to reserve appointments, process payments, and uphold our cancellation policy. Your card may also be used to pay for services at the conclusion of your appointment. A valid card must be added to your account at least 48 hours before your scheduled appointment. Failure to provide a card within this timeframe may result in your appointment being canceled or forfeited. Cancellations & No-Shows We understand that life happens and unexpected circumstances may require you to change your plans. However, each appointment is reserved exclusively for you, and last-minute cancellations or missed appointments prevent us from offering that time to another guest. To protect the time dedicated to your appointment, we require a minimum of 24 hours’ notice for all cancellations and rescheduling requests. Our cancellation policy is as follows: * Cancellations or rescheduling requests made at least 24 hours before your appointment will not incur a cancellation fee. * Cancellations made with less than 24 hours’ notice may result in a charge of 50% of the scheduled service total. * No-call, no-show appointments may result in a charge of 100% of the scheduled service total to the card on file. * Repeated last-minute cancellations or missed appointments may require prepayment before future appointments can be scheduled. * We understand that genuine emergencies occur. These situations may be reviewed on a case-by-case basis at our discretion. We appreciate your understanding that these policies are in place to respect the time, preparation, and professional commitment dedicated to every guest. To cancel or reschedule an appointment, please call or text (803) 239-0982. Late Arrivals At Lake & Lantern Hair Co., we strive to provide every guest with an enjoyable, unrushed experience. We kindly ask that you arrive on time for your scheduled appointment. Guests arriving 15 minutes or more past their scheduled appointment time may need to have their service modified or rescheduled to avoid disrupting subsequent appointments. While we will always make every reasonable effort to accommodate late arrivals, we cannot guarantee that the originally scheduled service can be completed. Appointments that cannot be accommodated due to late arrival may be subject to our cancellation policy. Incorrect Service Bookings To ensure that sufficient time is reserved for your desired service, we ask that you carefully review the service descriptions when booking your appointment. Lake & Lantern Hair Co. reserves the right to adjust scheduled services and pricing to reflect the services actually performed. For example, if you schedule a root touch-up but arrive requesting a full highlighting service, additional time and pricing will apply. If sufficient time is unavailable, your appointment may need to be rescheduled. If you are unsure which service to book, please contact us before scheduling. We are happy to help you select the appropriate service to achieve your desired results. For assistance, please call or text (803) 239-0982 during business hours. Gratuities Gratuities are always appreciated but never expected. If you wish to leave a gratuity, tips may be provided in cash or added to your total when paying electronically. We are grateful for your continued trust and support. Accepted Payments Lake & Lantern Hair Co. accepts the following forms of payment: Visa, Mastercard, Discover, American Express, Venmo, Apple Pay, Samsung Pay, Cash App, and cash. We do not accept personal checks. All electronic payments are securely processed through GlossGenius. Returns, Refunds & Service Adjustments At Lake & Lantern Hair Co., we take great pride in our work and are committed to providing exceptional service and beautiful results. Due to the customized and artistic nature of professional hair services, all completed services are nonrefundable. However, your satisfaction is extremely important to us, and we stand behind the quality of our work. If you have concerns regarding your service, we ask that you contact us within seven days of your original appointment. We will gladly evaluate your concerns and, when appropriate, schedule a complimentary adjustment to address any issues directly related to the original service. Please understand that adjustments are intended to address concerns with the service originally agreed upon. Changes in personal preference, requests for a different color or style, or additional services beyond the original consultation are not considered complimentary adjustments and may incur additional charges. For DevaCurl haircuts, we allow 7–10 days for your curls to settle into their natural pattern before evaluating whether adjustments are necessary. Our goal is for every guest to leave feeling confident, beautiful, and completely cared for. Retail Product Returns & Exchanges At Lake & Lantern Hair Co., we thoughtfully select professional hair care products that meet our standards for quality, performance, and results. We want you to feel confident in the products recommended for your hair. If you are unsatisfied with a purchased hair care product, we are happy to offer an exchange for another product of equal value or apply the original purchase amount toward a different product. The following items are considered final sale and are not eligible for returns or exchanges: * Hair brushes and combs * Hair accessories, including clips, hair ties, and similar items * Hair extensions and wigs Professional styling tools, including blow dryers, curling irons, and flat irons, may be exchanged within 30 days of purchase, provided they remain in their original packaging. All eligible exchanges are subject to product availability. Hair Color Formulas & Professional Records Every custom hair color formula created at Lake & Lantern Hair Co. is thoughtfully developed based on each guest’s individual hair characteristics, desired results, and professional color history. All custom formulas developed and documented by Lake & Lantern Hair Co. are maintained as proprietary business records. These formulas are part of our professional services and are not provided for personal use, duplication, or distribution. Communication & Business Hours We value open communication and encourage guests to reach out with questions regarding appointments, services, or hair care recommendations. To maintain a healthy balance between professional and personal time, calls, texts, and appointment inquiries are answered during regular business hours. Messages received outside of business hours, on scheduled days off, or during holidays will be returned as soon as possible during the next available business day. We appreciate your patience and understanding as we dedicate our full attention to the guests in our chair. Our Commitment to You At Lake & Lantern Hair Co., we believe that exceptional hair care extends beyond the finished style. It is about creating a welcoming environment where every guest feels valued, comfortable, and confident. These policies allow us to maintain the level of personalized attention, professionalism, and quality that define the Lake & Lantern experience. Thank you for respecting our time, supporting our small business, and trusting us with your hair. We look forward to welcoming you! Lake & Lantern Hair Co. 5228 Sunset Boulevard Sola Salons | Suite 5 Lexington, SC 29072 Phone: (803) 239-0982 Website: www.marissahairlexingtonsc.com Online Booking: https://lakeandlanternhairco.glossgenius.com/